Jeanne Hairston
Client Relations Manager
Jeanne Hairston joined OnDemand in April 2014, bringing with her over 14 years managing client relationships in both business-to-business and consumer environments. Prior to joining OnDemand, Jeanne worked at a leading energy supplier where she managed, developed, and implemented targeted outbound renewal campaigns. Her team was responsible for educating customers regarding their energy purchase, as well as all associated sales activities. During that time Jeanne and her team were recognized for their multi-channel outreach program offering Texas customers relief from an unexpected spike in electricity prices; which resulted in the retention of impacted customers, while adding almost one million in gross margin. Jeanne got her feet wet in in the energy industry directing the daily activities of a Customer Relations Team that was responsible for all aspects of service, e.g. general questions about billing, payments, contracts, etc. Jeanne was accountable for all personnel issues, e.g. hiring, training, and evaluating employee performance; creating customer service policies, training, procedures and initiatives. Prior to her start in the Energy Industry she held similar customer-facing roles in Education and Horse Racing. Jeanne received her B.S. in Marketing from Indiana University of Pennsylvania.
412-604-2352
JHairston@OnDemandEnergy.com
Joshua Silveira
Client Relations Specialist
Joshua Silveira joined the OnDemand team in 2012. His experience as an Academic Counselor has helped Joshua always meet customer and client needs. Joshua is an alumnus of California University of Pennsylvania, where he earned a B.S. in Science.
412.604.2347
jsilveira@ondemandenergy.com